How well the team members are working together is a leading indicator of success in achieving a team’s goals. Measuring their human process interactions helps focus on where things are going well and where an intervention might improve output.
The TPQ questionnaire results provide baseline data for teams, team leaders, and consultants to utilize as they work to improve team performance. The results identify current areas that team members agree are going well (and may be appropriate for celebration), current areas that the team members agree are NOT going well (low hanging fruit that can easily be remedied as team members agree it needs attention); and those areas which require a more in depth intervention where there is a lack of agreement about what needs to be changed.
By analyzing the question and dimension results, as well as looking at question averages and standard deviations, specific interventions can be provided which target an identified problem. Following the intervention, the next iteration of the questionnaire can provide an opportunity to measure the effect of the intervention. Subsequent iterations can also help identify internal and external changes which have impacted the team's ongoing effectiveness.
Following the results review by the consultant or the team leader, the team can discuss the results either as a whole or in small groups. This review is usually followed by action items for changes in the team.
Results from each team can be compared to ITAP International’s database of information of company norms for each core question; industry norms for each core question; or cross-industry (all data) norms for each core question. These norms give teams comparison points as to its place in a larger universe of teams.
TPQ Report Components
Executive Summary Charts
The Executive Summary charts, which show the team’s results on each of the dimensions, highlight the key issues on the team. The Executive Summary barchart includes the team average and team standard deviation (SD) for each dimension, and the overall team average and SD for the core questions is also shown. If this is a Long Report, you also have the option to include Comparison Data. If this is a second iteration or higher, you may choose to include dimension averages from previous iterations. If this is a second iteration or higher in a Long Report, you may choose to include a line chart which shows how the team overall average for all questions has changed over time (This is noted as “#Include Team Average for each question – previous iteration(s)” in the Generate Report options list).
Below are some examples of Executive Summary Charts:
Executive Summary Narrative
The Executive Summary Narrative is written by the Facilitator or Administrator after reviewing and analyzing the rest of the report and all the data. Ideally it should consist of three or four paragraphs that highlight the key successes, challenges and opportunities for the team.
(In the report this page is called Diagnosis and is accompanied by an explanatory page called Diagnosis Descriptions). The Quadrant Chart (Diagnosis page) displays the questions sorted into four quadrants according to Average and Standard Deviation (SD).
Individual Question Results
The team average and standard deviation (SD) are displayed for each individual quantitative question. If this is a Long Report, you also have the option to include Comparison Data. If this is a second iteration or higher, you may choose to include question averages from previous iterations.
Here is a first iteration sample:
In the online version of the individual question results, it is possible to sort the questions by Question (default), by SD, and by Average by clicking on the headings at the top of the columns. The printed results are always sorted in the default order by Question.
Here is a second iteration sample with Comparison Data:
Team Spidergrams and Team Comments for each question
The spidergrams are an excellent diagnostic tool and can serve as a starting point for discussion and analysis in an intervention. The spidergrams are useful in that they clearly indicate how much agreement or disparity there is among individual team members, i.e., to what extent do each of the team members see things the same way?
The comments for each question as well as the responses to the Qualitative Questions can help to illuminate the answers given to the quantitative questions. They can provide explanations for why the quantitative questions were answered they way they were, and often the contradictions can be as illuminating as the observations and rationales. Whether there is agreement or disagreement about a result, the reasons for this may vary, and the comments can help to provide insight and focus as you are analyzing the results and planning an intervention or feedback session.
The spidergrams and comments for each question are presented together. Here is a sample:
The Qualitative Questions are presented at the end of the report, after all the individual spidergrams. Here is a sample: