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Welcome

ITAP International specializes in global, cross-border consulting. We focus on helping individuals, teams and organizations work across internal and national borders, achieving success through people. We are experts working in multiple countries with extensive line and staff experience in multiple sectors. Our work is based on the best research and the best global practices. Our services focus on:

  1. Talent retention and development
  2. Effectiveness of the senior team and mission critical global teams
  3. Global workforce development
  4. Transformation and change

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Home of the CWQ™

The Culture in the Workplace Questionnaire™ is based on the seminal cultural research of Dr. Geert Hofstede, with whom ITAP has had a long relationship. ITAP is one of only 2 companies worldwide endorsed by Dr. Hofstede and approved to represent his research. According to Dr. Hofstede, "This [approval] is due to their professionalism and deep understanding of my work.”

Culture, what Dr. Hofstede refers to as "software of the mind/mental programming," is a critical variable that guides peoples' actions and reactions. Understanding one's own culture and the impact of culture on the actions of others is essential for effective global business interactions. The Culture in the Workplace Questionnaire™ provides respondents with insights about themselves and a better understanding of how their cultural preferences, as well as the cultural preferences of others, impact working relationships.

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ITAP’s diversity and inclusion (D&I) practice helps individuals, teams and organizations leverage diversity to achieve their desired business goals. ITAP sees diversity operating on two levels. One level is local. Here, we address issues such as diversity at the local school, hospital, or a local hotel, office or factory that hires minorities to join their existing labor pool.  The second layer of diversity deals with diversity as an essential competitive advantage for global corporations, explained below in this page. 

Diversity at Work: Diversity and Inclusion

With consultants in over 30 countries, ITAP understands that the perspective on and manner in which we deal with diversity on a local lever differs. In Europe, for example, ITAP serves organizations for whom diversity is often about “them,” and the diversity challenge lies in the tension between an older population and more recent migrants. Open borders within the European Union has resulted in greatly changed demographic makeup of communities. Dealing with this requires diversity expertise. Clients in Europe typically seek to get along better with “them,” and improve communication and collaboration.

In Canada and the USA, diversity and inclusion are commonly thought of as building upon the legal framework of Affirmative Action and Equal Employment Opportunity which define certain “protected classes.” In the US, diversity work is often a compliance issue focused to protect the rights or the workers could be disadvantaged or discriminated against due to gender, age, sexual orientation, race or ethnic background.

While different perspectives on diversity exist between the US and Europe, it should be noted that there are diversity compliance issues in Europe and an extensive need for cross-cultural awareness in American work settings.

Organizations turn to ITAP with a variety of diversity and inclusion needs. ITAP’s approach is to link these needs to specific business goals. Drawing on a comprehensive range experience, ITAP applies leading-edge diversity and inclusion methods and technologies to help clients:

  • Increase productivity and innovation to meet the needs of existing customers
  • Expand their customer base to include distinct populations and demographic groups
  • Strengthen internal and external communication and collaboration
  • Promote employees on the basis of merit and performance
  • Avoid discrimination and legal penalties
  • Improve the recruitment and retention of under-represented groups

ITAP works with all types of organizations including:

  • Large and Mid-sized businesses
  • Government agencies
  • Law enforcement
  • School districts
  • Hospitals and long-term care facilities

To make D&I initiatives sustainable, ITAP always ensures alignment with organizational goals. This is a foundational component of ITAP’s D&I practice. ITAP helps organizations create an inclusive workplace in which all stakeholders work together towards common goals or business outcomes. Diversity and inclusion are about the mix of similarities and differences in the workforce, taking into account human attributes. Clients seek interventions to improve operating results and manage their reputation by building cooperation and collaboration. The diversity intervention typically focuses on creating an inclusive workplace that welcomes the contribution of all employees, both regardless of, and because of their cultural identity.

Diversity as a Strategic Aspect of Global Competitive Advantage

As companies globalize to take advantage of new and emerging markets, a new and different dimension of diversity emerges. To be sure, the local aspects of diversity remain as the effectiveness of local teams is still important.  There exists an evolutionary process in how organizations deal with diversity, but organizations do  not necessarily go through a defined set of stages in order to integrate diversity as a business imperative.  ITAP's strategic diversity services deal comprehensively with all aspects of diversity in order to continuously nurture a sophistication and informed decision making processes.  

Stages of Global Diversity Integration

Stages of Global Diversity Integration

According to Dr. Geert Hofstede, the essence of corporate culture is a set of processes and symbols. These do not trump or overrule national corporate values. Rather, employees learn to operate or adapt in their corporate environments. As value systems operate on an individual level, employees will either thrive in their situations or perhaps leave if there is a mismatch between the individual and corporate values.

The first step toward integrating diversity is an awareness and recognition that there is such a thing as cultural diversity. Often that awareness is created through some form of negative impact on productivity, a lawsuit or a labor union dispute over promotions or hiring practices.  Any of these could be such a precipitous event that creates awareness.

As a result, the company includes diversity as a corporate value.  This includes creating the  policies, practices and symbols to help employees and managers achieve the intent of that diversity value. These policies and practices include tracking employees by cultural group as percent of employee population, percent by level, percent hired, and percent turnover by group. Commonly, it includes training on cultural differences focused on issues such as reducing the turnover of a particular employee population.

These activities do not yield full payoffs in the form of competitive advantage until the diversity value is integrated into the business. This manifests in the form of tactics in product development, supply chain management, marketing, customer service, and management practices to focus all corporate activities on the needs of the global marketplace. ITAP's diversity consulting services are focused on guiding clients to a realization that diversity is a business imperative that yields competitive advantage.  The challenge lies in transforming awareness to fully informed decision making on the tactical levels in all business functions.

ITAP has regional offices in the following locations.

 

ITAP Americas, Inc. (ITAP International Headquarters)

ITAP International
353 Nassau Street, First Floor
Princeton, NJ 08540
USA
Tel. +1 215 860 5640

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ODE Consulting / ITAP Singapore

ODE Consulting
137 Cecil Street #06-01
Singapore 069537
Tel. +65 6323 8020

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ODE Consulting (China) Co., Ltd. / ITAP China

ODE Consulting
Room 1504 Wang Jiao Plaza
No 175 Yanan East Road
Shanghai 200002
China
Tel. +86 021-64412588-Ext. 81

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CMC Business Solutions / ITAP Philippines

CMC Business Solutions
Suite 910W, PSE Bldg.
Ortigas Center
M. Manila
Philippines
Tel. +63 2 637-3210 / 11

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OD Corea / ITAP Asia-Pacific  

ITAP Korea
613 Woorim W-CITY, 255gil 9-22 Pangyo-ro
Bundang-gu, Seongnam-si
Gyeonggi-dd, 463-400
South Korea
Tel. +82-2-555-3187

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TWIST Consulting / ITAP Europe 

ITAP Europe
Siegfriedstraße 8
80803 München
Germany
Tel. +49 89 890 51 94-0

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Welcome to the ITAP International website (the "Site"). ITAP International Inc. ("ITAP International", "we", "us" or "our") is committed to protecting your privacy and providing a secure online environment to support your learning and development. We provide consulting and blended-learning solutions containing web-based applications, online assessments and surveys created and hosted by ITAP International on behalf of our clients.

This Privacy Policy discloses our privacy practices and expresses our commitment to keeping you informed of the information we collect from you ("Personal Information") and how it is used. This Policy applies to all Personal Information we collect in connection with our Site and related online questionnaires.

Information We Collect

ITAP International collects basic contact information, which may include but is not limited to the following: name, telephone number, and email. ITAP uses this information to contact parties who inquire about our services via a form or email address on our Site. ITAP does not sell or share your contact information with third parties. You may opt out of receiving communications from ITAP (see Opting Out below).

ITAP may also collect demographic information which is anonymized and used only in research as collective data.

Assessment Tools

ITAP collects information through the Culture in the Workplace Questionnaire™ and other assessment tools such as the Global Team Process Questionnaire™. This information is used to enable program participants to complete online questionnaires and to provide the questionnaire result pages and is treated as confidential information. ITAP International may use this information to contact the participant and send notifications or reminders in order to facilitate the training process, and to produce the results pages.

The information we collect in online surveys is used in aggregate for internal research purposes. In general, we do not divulge individual responses to surveys except for participant names. Third parties administer some of our surveys, but they are expected not to reveal, except to the participant providing the data, any of the individual data they help collect or are provided.

On occasions, we may share question responses with external facilitators who work with us or with third parties to analyze the data; in these cases, we expect the facilitators and third parties to maintain the same level of confidentiality and security as employed by ITAP International. In the event of a breach of information by a third party, ITAP will work with the third party to repair the breach and determine liability, if any. In the case of proper onward transfers, ITAP accepts liability. ITAP International does not use Personal Information for marketing purposes, and we do not disclose Personal Information to any third parties except as noted above or as required by law.

Viewing and Correcting Personal Information

To correct any inaccuracies in your Personal Information, or if your Personal Information changes, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will correct, update or remove your details. You are entitled to see the information held about you. If you wish to do this, please contact us.

Opting Out

You may opt out from receiving promotional communications from ITAP International by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. In your request you can also specify whether you wish to be completely removed from our database, receive communications only via regular mail, telephone, email, or no communications at all.

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookies

Cookies come in two types, persistent and session. Persistent cookies are saved on your hard drive after the browser is closed, while session cookies are destroyed by closing your browser. Our Site does not use persistent cookies. Our Site does use session cookies to function as designed; all session cookies are removed when your browser is closed.

Children's Privacy

Our websites do not publish content or collect data that is directed at children.

Acceptance of Privacy Policy Terms

By using this site, you consent to the collection and use of information by ITAP International. We reserve the right to modify this Policy at any time without prior notice. Any such change, update or modification will be effective immediately upon posting on this Site. Your continued use of the Site subsequent to changes to this Policy will mean that you accept the changes.

Privacy Shield Framework

ITAP International, Inc., and its wholly-owned U.S. operating company ITAP Americas, Inc. (ITAP), as part of its privacy policy, complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. ITAP is also subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). ITAP has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Some types of personal information may be subject to other privacy-related requirements and policies, which are consistent with the Privacy Shield Framework. For example:

  • ITAP affiliate sites may have their own privacy policy;
  • Personal information regarding and/or received from clients is also subject to any specific agreement with, or notice to, the client, as well as additional applicable laws and professional standards.
  • Personal information regarding ITAP personnel is subject to internal human resource policies.

Dispute Resolution

Any questions or concerns regarding the use or disclosure of Personal Information should be directed to ITAP International at the address below. We will investigate and attempt to resolve complaints and disputes regarding use or disclosure of Personal Information in accordance with the principles contained in this policy. ITAP International has also agreed to participate in the dispute-resolution procedures of the European Data Protection Authorities to resolve disputes pursuant to the Privacy Shield Framework.

In compliance with the Privacy Shield Principles, ITAP commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Private Shield policy should first contact ITAP at: This email address is being protected from spambots. You need JavaScript enabled to view it..

ITAP has further committed to cooperate with EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs for more information or to file a complaint. The services of EU DPAs are provided at no cost to you.

Under certain conditions, it may be possible for a complainant to invoke binding arbitration.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose Personal Information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding.

If you have any questions about this Privacy Policy please call us at  +1 215 860 5640.

By accessing and using http://www.itapintl.com and related sites, you are subject to the following terms and conditions. Your access to this site means that you accept the terms and conditions stated below without limitation or qualification.

The contents of this site, unless otherwise stated, are the property of ITAP International, Inc. and all trademarks are the property of their respective owners. This contents of this site may not be copied or reproduced without ITAP’s written consent. You may print one copy of an article or web page for your personal use.

The information provided on this site is free of charge and for informational purposes only and does not create a business or professional services relationship between you and ITAP International. No judgment or warranty is made with respect to links from this site to other non-ITAP sites. A link to another site or service does not necessarily constitute an endorsement. ITAP makes available this site "as is" and your use of the information on this site and any site linked to it is at your own risk. ITAP makes no warranty of any kind related to the site, its contents, nor the sites or services it links to. ITAP shall not be liable to any party for any direct or indirect damages as a result of the use of this site.

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ITAP Regional Offices

Seoul, South KoreaSingapore / China / PhilippinesMunich, GermanyPrinceton, New Jersey, USA

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ITAP Asia Pacific

OD Corea / ITAP Asia Pacific
Seoul, South Korea

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ITAP Singapore / ITAP China / ITAP Philippines

ODE Consulting / ITAP Singapore

ODE Consulting (China) Co., Ltd. / ITAP China
Shanghai, China

CMC Business Solutions / ITAP Philippines
Manila, Philippines

Contact now →

ITAP Europe

TWIST Consulting / ITAP Europe
Munich, Germany

Contact now →

ITAP Americas

ITAP Americas
Princeton, NJ, USA

Contact now →