Would your business be more successful if individuals, teams and divisions of your organization could work more effectively with colleagues from other cultures?
Companies everywhere deliver products and service to their customers using a multi-cultural workforce, whether or not they are global companies. Employees, managers and executives need to be able to work productively with people different from themselves - people who want the same things - safety, security, a good job, a decent wage, and interesting work - but who may have different perspectives on what makes a good manager, on how best to resolve conflict, on what is important in getting the job done or in helping the customer even if it takes a long time.
To be effective across borders, organizations and employees at all levels need to broaden their collective understanding of other cultures and the needs of people from these cultures. (NOTE: It takes several generations before most strong cultural values are eroded, if they are eroded at all.)
Some examples of global workforce development include:
- Managers need to know how to motivate and organize people from a variety of cultural backgrounds
- Sales people need to know how to build relationships, negotiate and sell across cultures
- HRD specialists need to understand how best to develop the capability of employees in countries other than their own.
- Employees need to be able to work effectively with a wide variety of types of people
- Financial advisors need to understand how differences among cultures impact ethical conduct in their area of responsibility.
- Contact center offshorers need to know how to provide effective learning and development in other geographies and cultures on client-specific products and processes while maintaining high quality customer service levels.
Global Workforce Development and Training
Even with the best of intentions, many international companies continue to use training program content that assumes knowledge of the organization's home-culture, or that employs culture-specific metaphors or critical incidents, or that rely on styles of training-delivery that are counter-cultural and therefore counter-productive in many of the cultures in which the training is delivered.
ITAP Learning and Development Capabilities
ITAP designs and delivers cross-cultural and other training programs. Below are a few samples.
Off the Shelf Cultural Programs (cost USD$3500/day):
Cross-cultural Communication Courses
- Communicating Across Cultures
- Influencing Across Cultures
Managing Cross-cultural and Virtual Teams
- Introduction to Cultural Differences (country specific)
Introduction to Cultural Differences (general)
Culture and its Impact on HR Practices
- Managing Your Chinese Employees
So You Want to be a Manager at ___________
- Welcome to _________ [insert company name]:Establishing a Global Mindset
- And other customized topics…
- Business Ethics Across Cultures (download PDF)
- Ethical Conduct and Clients (download PDF)
- Ethical Conduct in the Workplace (download PDF)
- Ethics and Cultural Diversity (download PDF)
- Strengthening Commitment to Compliance (download PDF)
Other (cost USD$3200/day):
Behavioral Event Interviewing
Core Skills for Managers
Developing Project Managers
Introduction to Presentation Skills
Leading Effective Meetings
Managing and Leading Remote or Virtual Teams
Performance Improvement for Managers
Presentation Skills Practice (with video)
Call ITAP for more information. We can be reached at +1.215.860.5640.
We also customize programs that are either deep cultural programs (Managing your New Workforce in China from the US or Presenting to a German Audience) or deep functional programs (Global Finance Leader Development Offsite).
- We design and license/sell facilitator guides and participant materials of our cross-culturally appropriate activities to be inserted in existing client programs.
- We license our relocation process and materials to organizations that want to take that responsibility in house.
- We specialize in call center training: How to provide excellent Customer Service to US American Customers
- We localize training programs to make them culture appropriate - Simply transferring existing training programs overseas is not recommended, even in countries where English is commonly spoken (such as India, Canada, the Philippines, and South Africa).
- We conduct culture audits on learning and other HR materials to assess the level of appropriateness across cultures
- We help strengthen employee commitment to compliance. Business ethics encompasses the rules, roles, and values that inform ethical conduct. It is the framework for compliance behavior, risk management, business strategy and growth. ITAP understands both the behavioral and systemic implications of business ethics, and offers a variety of services to help you strengthen the ethics in your organization.
- We can provide data on the impact that culture has on attitudes towards risk and safety.
- We provide cross cultural coaching/individualized learning opportunities for your talent -a specialist who understands cultural differences