Our Approach

ITAP International helps companies build global capacity. We focus on building effective partnerships with clients, contributing through the roles that are most appropriate and effective for the successful delivery of the project.

We focus on organizational strategy. We look forward to identify future needs as well as helping our clients deal with the urgent and the current. We integrate external understanding - such as customer, market, economic and competitor intelligence - into the design and delivery of culturally appropriate business solutions. We work with the realities of our client's operating structures.

ITAP concentrates on making the link between real issues and practical solutions. We help clients to find the pressure points and to understand the consequences of the status quo. We work with clients to identify options and find the best solutions - for their business, in their markets, with their customers, with their strategy.

What Makes ITAP Unique

The two things that make ITAP unique as a consulting firm are our breadth and depth.

1. ITAP International and its Alliance members provide your company with an integrated international network of Affiliate and Associate companies across the major economic centers of the world. Our offerings are wide ranging in both geography and function.
2. Our company and network includes only seasoned professionals with diverse international experience and a wide variety of capabilities.

We Believe in Partnering

We are partners and will work within the constraints of your organization, offering full-service consulting or behind the scenes support. Our experience includes partnering with both clients and our affiliates across a wide geographic network. Our projects have a wide range - from complete redesign of US call center training used by outsourcing vendors (to make it appropriate for Indian audiences) - to board development of a biotech company that has grown through acquisition. (See example project list.)

We Recommend Taking a Whole Systems Approach

If you come to us with a problem/challenge, ITAP will work to help you see the benefit of analyzing the whole systems and their impact rather than taking a tactical approach and hoping that it is enough of a solution.

ITAP prefers to conduct needs assessments to identify systemic impact on issues. To conduct the analysis ITAP uses appropriate data collection techniques which could include informal discussions, targeted interviews, electronic surveys, use of assessment instruments and/or other means of data collection. We specialize in uncovering areas within systems where culture plays a hidden role.

Example:
A leadership development program for leaders of remote and global teams was not having the desired effect of improving performance. A systemic analysis found that the process of setting goals, giving feedback and assessing employees was very individualistic (representing the home culture's cultural preference). Some minor modifications to the process (such as focusing more on outcomes than on the process), training on how to communicate about performance expectations in high power distance cultures and use of competency models with leveled behaviors in cultures with a preference for Certainty, were all recommended to globalize the performance process.

We Transfer Knowledge

ITAP understands the necessity of transferring capability to internal service providers. Rather than make your company dependent on consulting services, ITAP works alongside, certifies and otherwise prepares your internal professionals to continue the work we start together.

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