Building Human Capability - Globally    
Global Team Process Questionnaire™ (GTPQ) Features and Benefits E-mail
The Global Team Process Questionnaire™ can be used to achieve the following key objectives:
  • Determine the level of process effectiveness on global/virtual teams
  • Measure the level of process effectiveness on global/virtual teams over time
  • Compare process effectiveness to productivity
  • Diagnose the type of intervention approach that will be most effective in improving a team's process effectiveness
  • Compare the process effectiveness of different global teams working on the same or similar project
  • Compare process effectiveness on specific global teams with norms in the same industry

GTPQ FEATURESBENEFITS
The questionnaire is short (approximately 30 - 35 questions).This makes it easy to administer and complete. The average time for a participant to fill out his/her answers is 10 to 15 minutes per quarter.
The 25+ core questions are used to collect industry benchmarks. ITAP has ten years of existing data on industry norms.Benchmarks can be used as targets to improve the company's competitive advantage.
ITAP's extensive database provides comparistons to a broad variety of industry and team types. For example, teams can be compared against "the best leadership teams" or other similar teams within the same company.A comparison to benchmarks is a spur to team improvement.
The GTPQ is designed to be provided every three-to-six months so that teams can monitor their own progress with the assistance of an internal or external facilitator.Benchmarking each team on its own measures is a powerful method for change. Teams typically improve over time; and they can observe that improvement in the six categories displayed by the GTPQ results.
The questionnaire is available on ITAP's web site on a secure page and results can be distributed electronically through Acrobat pdf files.Employees can answer the questionnaire and print out results from anywhere in the world. (Reduces paper usage and time from data collection to reporting results.)
The questionnaire design is flexible. Up to 10 custom questions can be added to the core questions. Company, department, function, or specific team data (e.g. performance metrics) can be collected.Provides data useful to make decisions at the company, department, function, team and individual levels.
There are quantitative and qualitative questions.Often narrative answers tell more of the story or add to the information quality.
The GTPQ is normed on global teams.For any company targeting to remain or become a first tier global company, industry norms can help set targets and measure progress.
The GTPQ allows for within-company comparisons of global teams working toward similar goals.Provides leaders with a method of cross-team monitoring and support.
Results are shared with the team leader and the leader is coached to support needed changes in the team.This helps develop global team leaders without taking them off the job. It provides them with behind the scenes support for the globalization and development of their team.
Results are shared with the team members including: team averages for all questions; all comments (anonymous); standard deviation among team members; industry average. (Optional information displayed: team leader's answers compared to the team; team leader's manager's responses compared to the leader and the team; comparisons of teams handling similar projects; etc.)Providing the team these data points and discussing differences at regular team meetings (so members can work on process as well as task) is a team intervention if the discussion is carefully facilitated. This may reduce the need for interventions that are perceived as "taking my people away from their jobs."
Results are provided to team members in the form of "spidergrams," graphics which represent clusters of members' responses.Team members have a graphic display of what they agree and disagree on and whether their answers reflect successful or flawed team process.
Designed as a global instrument using simple business English.Reduces possible language confusion for non-native English speakers. There are no sports analogies or metaphors, etc.
 

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