The Global Team Process Questionnaire™ was the first research-based quantitative study of process differences on global teams. In the early 1990's, a Swiss-based pharmaceutical company asked ITAP International to develop a method for measuring process performance on three global teams. The teams were composed of scientists from Europe, the Americas, and Japan. They met four times over a period of two years, and continued their team responsibilities during the intervening periods. Their purpose was to reduce research and development time in three drug delivery areas. The teams were tasked with similar assignments and because the composition of the teams was similar, they became ideal candidates for studying differences in human processes on global teams.
ITAP International developed the Global Team Process Questionnaire™ (GTPQ) to measure human process on these teams, and administered the GTPQ four times over the two-year period that these teams met together. At the end of the two years, specific questions from the GTPQ were compared with peer rankings provided by the participants and these correlated positively; in other words, the highest-peer ranked team also had the highest GTPQ results on the questions tested. In addition, measures on team process on all teams fell when the teams' parent company was merged with another company, providing support for the notion that the questionnaire results were reflecting the impact of "real world" events.
Since then, Global Team Process Questionnaire™ has been refined and questions have been added. Question averages and other statistical information have been gathered for the core questions. Norms across global teams have been established, enabling teams to be compared to industry averages. Norms can also be established for companies using the instrument.
The GTPQ has been administered to teams of research and development scientists, clinicians, statistical analysts, compensation analysts, and information technology, consumer product, financial and real estate professionals. It has also helped leadership teams, board-level teams, and other top-management groups.
There are now three team assessment instruments that share a common approach and discipline. These are the Global Team Process Questionnaire™, for teams that operate across borders; the Organizational Team Process Questionnaire™, for teams that operate within borders; and for action learning teams, the Action Learning Team Process Questionnaire™.