|Business Ethics Practice|
Business ethics encompasses the rules, roles, and values that inform ethical conduct. It is the context of compliance behavior, risk management, business strategy and growth. Click here for the steps that organizations can take to integrate ethics and compliance and create value. ITAP understands both the global and local implications of business ethics, and offers a variety of services to help you strengthen the ethics in your organization:
Online Ethics Training
E-courses offer organizations the capability to upgrade the knowledge and skills of their people simultaneously across geographies, languages and cultures.
E-learning is used as a cost-effective substitute to face-to-face learning, and to engage managers and employees who have missed face-to-face learning opportunities, or need a refresher or a business simulation. Some of ITAP's e-modules are designed as pre-work, familiarizing participants with the requisite vocabulary and concepts used in face-to-face training.
ITAP can launch customized online ethical conduct workshops in as little as six weeks. Its e-courses are consistent with IMS-SCORM standards.
Learning Needs AssessmentIf your organization is seeking ethical conduct training, what awareness and skills should the training emphasize? We can help you prioritize the most relevant learning objectives to ensure that your managers and employees have the skills to act on the knowledge that they gain from issue-specific courses on compliance. Managers and employees typically need to be able to:
Ethical Culture AuditWhat levers promote ethical standards in your organization? ITAP's Ethical Culture Audit identifies the unique problems and pressure points in your organization. The audit begins at the micro behavioral level with the Team Risk Profiler™, a tool that identifies the circumstances in which a team may be predisposed to violate the rules and norms of the organization. We then identify the underlying systemic causes for these risk factors. We review the business environment, relationship with customers and suppliers, roles and responsibilities, communication, and management / leadership style. Our goal is to identify actions that will close the gap between the current and desired state of ethics in your organization.
Team Risk Profiler
What are the vulnerabilities of your team? What situations may predispose it to overlook rules and regulations? The Team Risk Profiler is an application of the Culture in the Workplace Questionnaire™ that explores a team's vulnerabilities. It is used to design customized team interventions.
For example, a team that emphasizes sharing is likely to encourage its members to share information. In contrast, a team that regards information as a source of power is likely to encourage its members to hold back. When the cultural drivers behind these behavioral tendencies are very strong, individuals may be predisposed to act in conformity with their team culture regardless of the rules and regulations.
Based on the Team Risk Profiler, ITAP may recommend a customized intervention to initiate change at both the behavioral and systemic levels.
Individual Risk Profiler
Help your managers and employees identify and overcome their own individual barriers to compliance. This confidential application of the Culture in the Workplace Questionnaire™ is used to explore behavioral preferences that may pose an ethics and/or compliance risk. For example, an individual who has a strong need for certainty may refrain from taking required action when the consequences of the required action are unknown. On the other hand, an individual who is very tolerant of ambiguity may ignore circumstances in which a rule or regulation is not followed.
The Individual Risk Profiler is used in workshops to strengthen ethical conduct. Managers and employees learn about the behavioral preferences that may prevent them from fully and effortlessly complying with workplace rules and regulations. They then practice a method of connecting their behavioral preferences with the desired compliance outcomes.
Assessing the Impact of LearningDoes the training have the desired impact? ITAP partners with clients to assess whether:
For action learning teams, ITAP offers the Action Learning Team Process Questionnaire™ (ALTPQ). This tool offers external and internal facilitators insight into problem areas that need improvement.
Culturally Appropriate Communication
Code of Conduct
Who is the target audience of your organization's Code of Conduct? Are there language and culture differences among the audience members? ITAP partners with organizations to evaluate the communication needs of your audience, and ensure that the Code of Conduct conveys the same message across cultures and languages.
Ethics Hotline Script
Does your organization maintain a hotline for complaints and tips? Calls and emails to your hotline may come from any location in which your organization has a presence. ITAP can help you ensure that your organization's hotline communication scripts meet the needs of your diverse base of managers, employees, suppliers, and service providers.
Ethics and Compliance Resources
Center for Ethical Business Cultures
Lighthouse is an industry leader providing cost effective fraud and ethics hotline solutions. Their comprehensive program includes anonymous reporting, human resource complaints, ethics and compliance violations, and more. To learn more, click here.